Before the generative AI boom, Moveworks was already leveraging next-generation language models to solve technical challenges in customer service. Recently, ServiceNow, a leading service management software giant, announced its acquisition of Moveworks for $2.85 billion, sparking widespread industry attention. Image Note: Image generated by AI, image licensing service provider Midjourney. Moveworks was founded in 2016 by Bhavin Shah and Vaibh...